myCitadel Withdrawal

NOTE: Only available to players outside of the United States.

myCitadel is a FREE online money transfer service that functions like an online bank account. As a myCitadel user you are able to fund your online myCitadel account, transfer money to your gaming account, and have all of your winnings paid out to your myCitadel account for FREE!

You can easily transfer cash into your myCitadel wallet directly from your bank, and you can easily transfer cash back to your bank account. myCitadel gives you the added security of not having to share any personal banking information, all information stays with Citadel.

Cash Out Options

• Transfer funds back to your registered bank account - $5 fee
• Paper check in your local currency - $5 fee

Helpful Info

• Same Day Payouts Monday through Saturday!
• myCitadel withdrawals are processed as quickly as possible on the day of the request. If we need additional information or documentation from your account to process your withdrawal we will inform you accordingly. Please note - Requests made in the afternoon/evening will most likely be processed the following day.
• Minimum withdrawal is $10 – Maximum withdrawal is $10,000 per day
• 2 Free withdrawals per week, all additional withdrawals are $15 per transaction.
• Funds credited real time to your myCitadel account
• myCitadel Support
• USA/Canada 1-877-747-8433
• Other 1-604-639-2971
• Fax 1-281-754-4843
• Email support@mycitadel.com

You must be a myCitadel account holder to process transactions, if you do not have a myCitadel account and would like to open one please signup here!

Please note – as we are covering the 7% transfer fee on the original deposit transactions, we reserve the right to pass these on to you if you do not wager your total deposit at least once before you request a withdrawal.